Process-Centric Outsourcing (Traditional Outsourcing)


In this model, the client can engage us in outsourcing a particular process or a set of processes, supported by a Master Service Agreement (MSA) and Service Level Agreement (SLA) to define the framework of operations and measurement of performance.


The responsibility of managing people, process and resources, lies with us. Under this model, process/project management will be our responsibility while the responsibility of transition of the process will rest preliminary with the client assisted by us. The IPR relating to the business process outsourced, will vest with the client or us, as agreed in the MSA. The client will have limited control over resources.


The process will be executed in our facility at Chandigarh.


Pricing can be structured either on a Time and Material (T&M) basis or on a fixed fees basis or transaction basis, as agreed in the MSA.


Advantages to our clients under this model


  1. No responsibility of process/project management
  2. No investment in resources by the clients
  3. Clients remain focused on core functions
  4. Scalability of operations at short notice by client
  5. No own entity risks, as the client does not incorporate any entity in an offshore jurisdiction
  6. Accessibility to our technology, best people talent, deep domain and industry expertise and deep domain knowledge
  7. Cost effective
  8. Access to our best practices & cutting edge technology
  9. Access to our best- in- class processes and quality systems