Co-managed Outsourcing


Co-managed outsourcing is similar to Process-Centric Outsourcing (traditional outsourcing) but with a closer involvement of the client. Typically, a client manager will be deployed by the client in our offshore centre. This approach provides added comforts while giving all benefits of an offshore based BPO operation.


Advantages to our clients under this model


In this engagement model, our client gets all advantages of a Process-Centric Outsourcing model, in addition to:


  1. Better process/project management
  2. High-Level of quality
  3. Timely delivery
  4. Better controls
  5. Better vendor relationships
  6. Better operating cost controls
  7. Higher transparency and visibility
  8. Better Governance and robust risk management framework