Banking and Financial Services
We work as a Performance enhancement partner to help banks gain unique insights from customer data and process transactions in a straight through manner and assess risk and take proactive action.
Outsourcing to us is expected to bring cost savings of about 30-50% through productivity enhancement and process improvement. We also assist our clients to identify revenue streams.
A combination of tested methodologies, continuous quality improvement and extensive technical and domain knowledge enables us to deliver substantial benefits to our clients.
- Credit Assessment for retail loans: This includes document verification, income documents’ checking, eligibility calculation, credit assessment/approvals, data capture and PDC management for vehicle, home, consumer and education loans.
- Deposit application processing: This includes scrutiny of DSA reports, documentation checking, data input, signature scanning and issuance of cheque books.
- Debit/Credit card processing: This includes data input, data verification, card production and preparing mailer packs for dispatch.
- ATM back end Reconciliation: This includes solving problems relating to the mismatch in cash balance.
- Monitoring of ATMs: This includes coordination with branches when ATM is down, monitoring of down time, reporting on internal and external network transactions, uploading and downloading files, printing of reports and backups.
- MasterCard reconciliation: This includes reconciling transactions between the banks’ software and MasterCard and advising accounting entries.
- DSA Payments: This includes processing of direct selling agent invoices, linking with actual business done and advising branches the amount to be paid, also, maintaining a complete record of the same.
- Offsite ATM Reconciliation: This includes 100% transaction checking between the ATM scrolls and the transaction report.
- Storage and record-keeping of ATM scrolls.
- Data capture for e-banking and tele-banking application forms.
- Storage and record-keeping of all deposit, debit card, e-banking application forms.
The AEREN advantage
- Vast experience in technology implementation
- World class capabilities and expertise in process improvement techniques
- Substantial cost saving through productivity enhancement and process improvements
- Risk litigation through robust control environment
- Regulatory compliance
- Deep domain and industry expertise
- Best practices